Terms and conditions

Terms of Supply

This page (together with the documents referred to on it) tells you the terms on which we supply any of the products (Products) and courses, workshops, lectures and seminars (collectively, Events) listed on this website (our site) to you, whether we conclude the contract for such supply electronically or by telephone. Please read these terms of supply carefully before ordering any Products or Events from me. You should understand that by ordering any of our Products or Events, you agree to be bound by these terms of supply. Please understand that if you refuse to accept these terms of supply, you will not be able to order any Products or Events from me.

1. Information about us

This site is operated by Karen Belton under the brand name Two Tiny Makes (we or us).

2. Your status

By placing an order with us, you warrant that:

a. you are legally capable of entering into binding contracts; and

b. you are at least 18 years old.

3. Consumer rights and cancellation

Digital products do not fall within the ‘cooling off’ 7 day period required under UK Law. If you have an issue with a product you have purchased, please email karen@twotinymakes.co.uk and we will respond within 48 working hours.

4. Risk and title in Products

a. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

b. Ownership of the Products cannot be shared or bought as a consortium or group. Purchases are on an individual basis and a login relates to the purchaser only. In the event that we receive evidence of logins being shared or products being purchased on a group basis, with a view to sharing logins we will cancel all access to all products with immediate effect for the individuals concerned, with NO refund.

5. Price and payment

a. The price of the Events, Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

b. Prices stated on our site include VAT.

c. Event prices, Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

d. It is always possible that, despite our best efforts, some of the Products and/or Events listed on our site may be incorrectly priced. We will normally verify prices as part of our Order Confirmation procedures. If the correct price of a Product or Event is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection.

e. We are under no obligation to provide any Product or Event to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

f. If we agree with you that you may pay for a Product or Event in instalments, then each instalment must be paid by its due date (as notified by us to you).

g. If you fail to make any payment due to us by the due date for payment then, without limiting our other remedies, we may:

• charge you interest on the overdue amount at the rate of 4% per annum base rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay the interest immediately on demand;
• charge any reasonable debt collection costs incurred in pursuing the debt, such costs to be payable by you on demand;
• refuse you entry to any Event (whether or not your booking on any such Event was a free bonus place for which you did not pay a specific fee);
• refuse to provide you with any Event materials; and/ore. refuse to provide you with any Products that you have ordered from us, whether or not you have paid for them.
• Refuse you entry to the material and/or downgrade you to a lower item of a similar product.

6. Our refunds policy

a. If you change your mind after purchase, you are not entitled to a refund. We look at all cases on an individual basis – please email karen@twotinymakes.co.uk and we will reply to you within 48 working hours.

b. Digital products do not fall within the 7 day ‘cooling off’ period required by UK Law.

c. We may close Facebook groups, remove individuals from Facebook groups and refuse membership to Facebook groups at our discretion and without notice. Facebook groups are free bonuses and do not constitute a paid element of a Product or Service.

7. Intellectual Property

a. All intellectual property rights (including but not limited to copyright) in all Products, Events and Event materials at all times belong to and shall remain vested in us and neither you nor any other person shall obtain any intellectual property rights or any other interest, right or title whatsoever in or to any Product or any Event materials or any part thereof save as otherwise expressly granted under these terms of supply.

b. If you purchase an Event for which we provide you Event materials, we hereby grant you a non-transferable, non-exclusive licence to use those materials strictly for the purpose of participating in the relevant Event and for your own educational, noncommercial purposes.

c. You shall ensure that such course materials are only made available to and accessed by you in accordance with clause 10.2 and you must not make available, copy, reproduce, disseminate, retransmit, sub-license, distribute, sell, publish, broadcast or otherwise supply in any medium and in any manner any such materials (or any part of them) to any third party.

8. Warranty

a. We warrant to you that

• any Product purchased from us will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied; and
• we will perform our obligations under the Contract with reasonable care and skill.

b. All other conditions, warranties or other terms which might have effect between you and us or be implied or incorporated, whether by statute, common law or otherwise, are hereby excluded to the fullest extent allowed by applicable law.

9. Data Protection

a. In relation to any personal data provided to us by you or on your behalf, you agree that we may use such personal data to perform our obligations and enforce our rights under any Contract.

b. Furthermore, you agree that any such personal data will be processed in accordance with our Privacy Policy (see below, as amended by us from time to time).

10. Our liability

a. Nothing in these terms of supply excludes or limits our liability for:

• a. death or personal injury caused by our negligence;
• b. fraud or fraudulent misrepresentation; or
• c. any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

b. Our maximum aggregate liability in respect of any claim arising out of any Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total sum paid for the particular Product and/or Event giving rise to the claim.

c. We will not be liable in contract, tort (including negligence), breach of statutory duty or otherwise for losses that fall into any of the following categories

• loss of income or revenue
• loss of business
• loss of profits
• loss of anticipated savings
• loss of data
• loss of goodwill
• loss of contract
• waste of management or office time
• any special, indirect, consequential or pure economic loss which arises out of or in connection with these terms of supply even if we had been advised of the possibility of such loss.

d. We shall have no liability for any failure or delay in the performance of any of our obligations where any such failure or delay is due to any act or omission by you or any third party.

e. You assume sole responsibility for the selection, suitability and use of any Products or Events.

11. Import duty

a. If you order Products from us they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

b. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

12. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. You accept that communication with us may be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Notices

All notices given by you to us must be given to us at karen@twotinymakes.co.uk We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received by you and properly served on you immediately when posted on our site, 24 hours after an e-mail is sent to you, or three days after the date of posting of any letter to you. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified email address of the addressee.

14. Transfer of rights and obligations

a. The contract between you and us is binding on you and us and on our respective successors and assignees.

b. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. In particular, you may not transfer to anyone else your place on an Event.

c. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time.

15. Events outside our control

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

b. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:a. strikes, lock-outs or other industrial action;

c. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;e. impossibility of the use of public or private telecommunications networks; andf. the acts, decrees, legislation, regulations or restrictions of any government.

d. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

16. Waiver

a. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms of supply, or if we fail to exercise any of the rights or remedies to which we are entitledunder the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

b. A waiver by us of any default will not constitute a waiver of any subsequent default.

c. No waiver by us of any of these terms of supply will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

17. Severability

If any of these terms of supply or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. Entire agreement

a. These terms of supply and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

b. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not expressly set out in these terms of supply.

c. Each of us agrees that our only liability in respect of those representations and warranties that are expressly set out in these terms of supply (whether made innocently or negligently) will be for breach of contract.

d. Nothing in this clause limits or excludes any liability for fraud.

19. Our right to vary these terms of supply

a. We have the right to revise and amend these terms of supply from time to time.

b. You will be subject to the policies and terms supply in force at the time that you order Products or Events from us.

20. Law and jurisdiction

Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any such dispute or claim will be subject to the nonexclusive jurisdiction of the courts of England and Wales. Privacy Policy At Twotinymakes we respect the privacy of visitors to our website (www.twotinymakes.co.uk).  This policy is concerned with how we collect information, what we do with it and what controls you have over your personal information.

Your Privacy

We take our duty to process your personal information very seriously. This policy explains how we collect, manage, use and protect your personal information.We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated. Refer to the sections below for more details on how and why we use your personal information:

• Who are we?
• What personal information we collect and how we use it
• Legitimate interests
• Sharing your information
• Retaining your information
• Your details on the web
• What are your rights?
• How to contact us

1. Who are we?

In this policy references to "TwoTinyMakes", or to ‘we’ or ‘us’ are to TwotinyMakes which is a registered business in England and Wales, and in Scotland

2. What personal information we collect and how we use it

What we need

TwoTinyMakes is what’s known as the ‘controller’ of the personal information you provide to us. We will usually collect basic personal information about you like your name, postal address, telephone number, email address and your payment details if you are purchasing from us.

Why we need it

We collect your personal information in connection with specific activities, such as campaign updates, newsletter requests, registration or membership requests, product purchases, feedback, donations, competition entries, information you provide in public forums on our sites and applications. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our site. However, if you choose to withhold requested information, we may not be able to provide you with certain services.

Our marketing

Sometimes, with your consent, we will process your personal information to provide you with information about our work or our activities that you have requested or are expecting.On other occasions, we may process personal information when we need to do this to fulfil a contract (for example, if you have purchased something from our web shop) or where we are required to do this by law or other regulations. TwoTinyMakes also processes your information when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our products, campaigns, services, products, newsletter requests, feedback, competitions and other activities. Please see the section on 'Legitimate Interest' for more information.

How we obtain your details

We will also hold information about your details so that we can respect your preferences for being contacted by us. We collect your personal information in a number of ways: When you provide it to us directly. When you provide permission to other organisations to share it with us (including Facebook or Twitter). When we collect it as you use our websites or apps. When you have given it to a third party and you have provided permission to pass your information on to us. From publicly available sources (where possible) to keep your information up to date (e.g. the Post Office’s National Change of Address database). We combine the information from these sources with the information you provide to us directly.

Children

Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 18 years. As a parent or guardian we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.

Anything else?

All the personal information we process is processed within the EEA. However for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office. If you would like to change the way you hear from us or no longer wish to receive direct marketing communications from then please email us or click the 'unsubscribe' link in our emails.

3. Legitimate interests

We have a number of lawful reasons that mean we can use your personal information. One of these is something called 'legitimate interests'. Broadly speaking Legitimate Interests means we can process your personal information if: We have a genuine and legitimate reason.and We are not harming any of your rights and interests.
Please read the information we have provide in the 'Legitimate Interest' policy below for more detailed information.

4. Sharing your information

We do not share your information with any other organisations or individuals unless we are when obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:

• If you have agreed that we may do so.
• When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering orders, answering customers’ questions about products or services, sending mail and emails, customer analysis, assessment, when using auditors/advisors or processing credit/debit card payments.
• If we merge with another organisation to form a new entity, information may be transferred to the new entity.
• We may disclose aggregate statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.
• If we run an event in partnership with other named organisations your details may need to be shared. We will be very clear what will happen to your data when you register.
• And, we will never sell or rent your personal information to other organisations.

5. Retaining your information

We hold your information only as long as necessary for each reason that we use it. If you decide not to work with TwoTinyMakes any more or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.If you make a purchase from us, we will keep the purchase information for a period of seven years for accounting purposes.

6. Our cookie Policy

Our Cookie Policy can be found below.

7. What are your rights?

You have a number of rights about how the personal information you provide can be used. These are:

• Transparency over how we use your personal information (right to be informed).
• The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
• Update or amend the information we hold about you if it is wrong (right of rectification).
• Ask us to stop using your information (right to restrict processing).
• Ask us to remove your personal information from our records (right to be 'forgotten').
• Object to the processing of your information for marketing purposes (right to object).
• Obtain and reuse your personal information for your own purposes (right to data portability).
• Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website.Remember, you can change the way you hear from us or withdraw your permission for us to processing your personal information at any time by emailing us or by updating your account in our online membership Portal.

8. How to contact us

If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us (details at the bottom of this page), we will be happy to help. If you wish to raise a complaint on how we have handled your personal information, you can contact our data protection officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Fundraising Regulator or the Information Commissioner’s Office (ICO). Our data protection officer can be contacted by writing to: Data Protection Officer – KarenBelton, TwoTinyMakes 81Market St LA59LL Or by emailing:  karen@twotintymake.co.uk If you wish to talk to us about anything in the policy or the information we hold about you please contact us:By email: karen@twotinymakes.co.uk By post: TwoTinyMakes 81Market St LA59LL

Legitimate Interest Policy

Legitimate interests

The new data protection requirements have a number of reasons by which we can use the personal information you provide to us. One of these is called ‘legitimate interests’.This means that we have the potential to use your personal information if we have a genuine and legitimate reason and  we are not harming any of your rights and interests.

So, what does this mean?

When you provide your personal details to us we may use your information to help you understand more about what we do as an organisation. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns. 

How we  may use your personal information

Direct Marketing: We will send postal marketing which further the aims and objectives of TwoTinyMakes. We will also make sure our postal marketing is relevant for you, tailored to your interests.

Ordering online: In order for us to process an order, payment has to be taken and contact information collected, such as name, delivery address and telephone number, provided.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Personalisation: Where the use of the information enables us to personalise, enhance or otherwise improve our services/communications for the benefit of our customers.

Analytics: To use your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Due Diligence: We need to undertake due diligence on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.We will also hold information about you so that we can respect your preferences for being contacted by us.

Your interests

Before we use your personal information for our legitimate interests, we will always consider and balance any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by emailing us.


Privacy policy:

Cookie policy

This policy explains what cookies are, how the company uses them on our websites and what you can do to manage how they are used.

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work as you’d expect.
• Remember your settings during and between visits.
• Improve the speed/security of the site.
• Allow you to share pages with social networks like Facebook.
• Continuously improve our website for you.
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

Granting us permission to use cookies.

If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.How long do cookies last?When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:

• Some date in the future – which might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time.
• When you close your browser – this is called a session cookie, the next time you start your browser these will have vanished.
• Some date in the past – this is how the server asks a browser to remove a previously-stored cookie.

 Our own cookies

We use cookies to make our website work including:

• Remembering if you have accepted our terms and conditions.
• Allowing you to add comments to our site.
• Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey).
• There is no way to prevent these cookies being set other than to not use our site.

Site improvement cookies

We regularly test new designs or site features on our sites. We may do this by showing slightly different versions of our websites to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website experience.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to to develop our services for you.

 This document was last updated March 2022